1. Home
  2. Customer service

Customer service

Assistance for Tours and Ferries

Need help? We're here. Really.

On Capri.com you'll find the widest selection of tours and boat experiences in Capri and the Amalfi Coast. When there are so many options, making the right choice takes someone who knows them all. Reach out before you book: we'll help you find the 2–3 experiences that are the best fit for you. So choosing becomes easy.

How to reach us

Chat

The fastest way to get help. Even if we're not online at that moment, you can leave us a message and we'll get back to you within a few hours.

Loading...

Email

Prefer to write at your own pace? Send us an email at help@capri.com. Response time: within 24 hours (but we usually reply within a few hours!).

Contact us by email

Already booked?

Open the voucher you received by email: you'll find operational details and direct contacts for your service provider.
For changes or cancellations, that's almost always the fastest route. If you can't reach them, we'll step in.

  • We live and work on Capri: our information is always up to date and accurate because we're right here on the island.

  • We know our partners personally: we can act quickly if something goes wrong.

  • You can trust us: every experience has been personally tested and hand-picked.

Quick answers to the most common requests.

Ferry / hydrofoil tickets

Even if you started your booking on Capri.com, ferry/hydrofoil tickets are issued and managed through the systems of Ferryhopper or Traghetti Lines (depending on the shipping company and availability).
For this reason, changes, cancellations, and refunds must go through the channel that issued the ticket.

How do you know who to contact?
Open your booking confirmation/voucher email: you'll see a reference to either Ferryhopper or Traghetti Lines (along with a dedicated booking code). If you're not sure where to start, contact us and we'll point you in the right direction.

Experiences & tours

How do I change or cancel a tour?
Contact the provider using the details in your voucher: it's the fastest channel.
If they don't respond or you need support, reach out to us and we'll handle the follow-up.

Cancellation and refund policy
Conditions vary by service. You'll find them on the service page and in your booking voucher.

Didn't receive your voucher by email?
Check your Spam/Promotions folder. If you still can't find it, write to us with your full name, date of service, and email used at checkout. We'll resend it right away.


When it makes sense to contact us:
If you need a human touch or something doesn't add up, we're here.

  • you can't complete a booking or your payment isn't going through

  • you'd like a personalized recommendation

  • you haven't received your voucher after booking

  • something went wrong before or during your experience and you want us to step in with the provider

We know our partners on the ground and can act fast.

FAQ - Frequently asked questions

Where can I check if my ferry is running today or tomorrow?
I cannot see real-time updates on today's departures, because delays and cancellations are decided hour by hour by the maritime authorities and the captains. For up-to-date information, you should always check directly with the ferry company or the official port/operator channels.

In general, ferry and hydrofoil services may be delayed or cancelled when:
- there are strong winds (e.g. Libeccio, Scirocco, Mistral, Grecale) around 25–35 knots with waves of about 2–3 meters
- the sea is very rough or choppy
- there is poor visibility (thick fog or heavy rain)
- there are severe thunderstorms or weather alerts issued by the authorities

Hydrofoils are usually the first to be suspended; larger ferries and ships can operate in slightly worse conditions but are also stopped when the weather is too severe. It is always advisable to check the weather forecast and the current service status with the ferry companies before you travel.
Which routes operate in winter?
Year-round service to Capri runs from Naples, Sorrento, and Castellammare di Stabia, though less frequently, roughly every 1–2 hours. Routes from the Amalfi Coast (Positano, Amalfi, Salerno) and Ischia typically operate only from mid-April to mid-October. Winter sailings may be suspended during rough seas.
Are ferries accessible for passengers with reduced mobility?
By law, all ferries and hydrofoils must be accessible. That said, it's worth contacting the ferry company before your trip to confirm accessibility for your specific departure and arrange any assistance you may need for boarding.
How early should I arrive at the port before my ferry departure?
Plan to be there 20–30 minutes before departure. Weekends and high season (June–September) tend to be busier. If your ticket requires pickup at the port, allow extra time.
Can I bring my dog or pet on the ferry?
Yes, most ferries and hydrofoils allow pets. Small animals must travel in a carrier. Medium and large dogs need a muzzle and leash, and must stay in outdoor deck areas. Add your pet to the booking when you purchase your ticket, and bring their health and travel documents.
Can I bring luggage on the ferry or hydrofoil?
Hand luggage is always included. Larger bags may require a small extra fee, which you can add during booking or pay at the port.
What if I miss my ferry?
Head to the ticket counter at the port and ask if there are seats on the next departure with the same operator. There's sometimes flexibility, but rebooking isn't guaranteed. When you book through our portal, your ticket is issued by either Ferryhopper or Traghetti Lines (as shown on your voucher). For information, changes, cancellations, or refunds, please contact the provider listed on your voucher:
- Ferryhopper: go to https://www.ferryhopper.com/en/my-booking/#/ and use the chat.
- MisterFerry: log in at https://www.misterferry.com/en/login/ or contact support at https://www.misterferry.com/en/contacts.aspx
Do I need to print my ticket?
Most ferry companies accept e-tickets — just show the QR code on your phone when boarding. Your confirmation email includes all the boarding details you'll need. A few companies still require a paper ticket, which you pick up at the ticket counter at the port. Check your confirmation email to be sure.
I didn't receive my confirmation email. What should I do?
Start by checking your spam or junk folder. When you book through our portal, your ticket is issued by either Ferryhopper or Traghetti Lines (as shown on your voucher). For information, changes, cancellations, or refunds, please contact the provider listed on your voucher:
- Ferryhopper: download your confirmation from https://www.ferryhopper.com/en/my-booking
- MisterFerry: log in at https://www.misterferry.com/en/login/ to access your booking.
If you entered the wrong email address, contact the booking platform to have it corrected. They may ask you to confirm some booking details for security.
What happens if my ferry is canceled due to bad weather?
You can either replace your ticket with one of equal value or request a full refund from the ferry company. Companies typically notify passengers by email or text, but last-minute cancellations due to sudden weather changes may not come with advance notice. When you book through our portal, your ticket is issued by either Ferryhopper or Traghetti Lines. For information, changes, cancellations, or refunds, please contact the issuer listed on your voucher:
- Ferryhopper: go to https://www.ferryhopper.com/en/my-booking/#/ and use the chat.
- MisterFerry: log in at https://www.misterferry.com/en/login/ or contact support at https://www.misterferry.com/en/contacts.aspx
Keep your tickets until the refund has been processed.