Hotel Villa Blu Capri

We have a room reserved and they are saying we have to do a wire transfer for anything over $500. Is that right? We have given a credit card. I am skeptical to wire money internationally. Has anyone had this happen? We don’t know whether this is a scammer

We stayed at Hotel Villa Blu Capri a few days ago for a long weekend 9/26-9-29.2024 we had reserved a suite capri con roof top vista mare was printed on our reservation at a cost of 3,744.33 US dollars including tax. For this price point we received a subterranean room 106 . It measured 14 x 12 feet with a bed a tiny table and a refrigerator . This suite opened up to basement level that after climbing 4-5 stairs you were looking at the pool and the entrance to the wait staff entry to the Kitchen. Where every waiters that walked by would glance in as it could not be helped and the kitchen staff is working with their door open so along with the club music the pool plays loudly you also get to experience and hear the daily conversation of kitchen staff. This location was absolutely not what we booked. When asked where the hot tub outside area that we were sold was . We were then walked out of the room down the hall and up an elevator to the rooftop , back down another hall and to our surprise they hung another room number of 106 outside a makeshift partitioned room on the roof. The rooftop space was split into 3 different partitions and unbelievably one area (in the back next to the hotels areas of supplies were there were was not a view except other roofs and this was actually unbelievably labeled as part of our suite . This is such a misrepresentation of the room that was sold to us. If you check the prior reviews from 2023 it is clearly documented that it smells like mold which it still currently does. Also in 2023 they said the rooms were tiny and they absolutely are. No one wants to climb a staircase in their room to the bathroom . No one wants a basement room that smells like mold and no one wants to be mislead with an outside area that’s not even on the same floor. Your staff is very efficient and friendly . This lies on the person marketing your property . They should be fired as you are selling and misrepresenting your space . When we asked if we could cancel our reservation so that we can stay at another hotel that had normal rooms with a bathroom on same level etc. we were then denied a refund and we were stuck for the weekend. We stay in a lot of hotels all over the globe and never have we had such a misrepresentation of a room . You should have let us cancel and move on and you should be honest with your space.

My daughter and I stopped in twice at the bar of this lovely hotel. We only wanted an aperitivo but we were treated well by very friendly staff, as if we were staying at this luxurious hotel. The Hugo spritzes and limoncello special were excellent. Our waiter did us a special favor, which delighted me enormously. We were very impressed with such friendly treatment of just basically two Americans (though my daughter speaks Italian with all Italians) stopping by for a drink.